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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is push the Help button, which is present on each page. A context menu will appear. It offers detailed info about all the actions that you can carry out on the given page. Each context menu shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich library of tutorial videos explaining how to use our Control Panel. They're meant for those of you who want to see how things are being done rather than only reading articles. In this way, everyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you are looking for, take a glance at our comprehensive FAQ database, which contains questions asked by actual customers and provides practical solutions. We regulary update our FAQ section with new questions & answers in order to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can touch base with our excellent team of customer support engineers available 24/7 and ready to assist you with any query. Each support ticket you open will be replied to in less than 60 minutes (the average response time being about twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 210169

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com