Regardless of the fact that the hosting service provided by the different companies appears the same, each provider has got a customized platform with its own tweaks and different ways to accomplish particular operations. That’s the reason why, an info-ridden knowledge base would be quite useful both for people with no experience and for technically competent users who will sooner or later learn how particular operations are performed, but will lose some time in the meantime. The objective of such a knowledge base is to help make the hosting service quick and easy to use, sparing users both time and efforts. The end result is happier customers, since they can swiftly find the info they want, and a lot less work for the help desk team members, because usually the vast majority of the questions and issues that clients have got are already enumerated in the knowledge base. If the articles themselves are adequately written and encompass more things, you’ll be able to get to know more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Shared Website Hosting

All Linux shared website hosting that we offer come with an extensive knowledge base where you can find all you need to know with regard to your hosting account. Whether you’d like to set up a new database, to redirect a domain name using an .htaccess file or to set up an e-mail address on your PC or cell phone, you can simply check our help articles and all the information that you need will be there. When you go to a specific section of the Hepsia Control Panel, you can see articles that are associated with the functions that you can access through it. If you wish to see the whole article archive and get familiar with all the features that Hepsia is offering, or simply to read generic information about the hosting service, you can browse through the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our utmost to encompass any challenge that you might stumble upon, but in case you don’t find what you are searching for, you can always get in touch with us, as our customer care staff representatives are at your service day and night.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated hosting packages come with extensive online help documentation where you will see information on all the features that our custom Hepsia Control Panel comes with, together with solutions to various questions and challenges that you could bump into. All installation manuals feature step-by-step instructions, which goes to say that you will not need to worry about missing something in case you’re aiming to export a database, for instance. The troubleshooting articles cover a variety of possible causes of certain issues and the solution for each one of them, so if you are not able to send emails although you have the right SMTP server settings, for example, you can swiftly discover what the reason may be and fix the issue with a couple of clicks in your email client. As Hepsia has quite a few features, you will be able to find applicable articles in each section. If you want to look through all help articles, click on the Help link, which is located in the upper right corner of the window.