Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting come bundled with an integrated support ticket system, which is an essential part of our custom-built Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will enable you to manage everything related to the hosting service itself in the exact same place – payments, web files, emails, support tickets, etc., avoiding the necessity to go through different admin interfaces. If you have any pre-sales or technical questions or any problems, you can post a ticket with a couple of clicks of the mouse without having to sign out of your Control Panel. In the meantime, you may select a category and our system will offer you a variety of help articles, which will give you additional information and which may help you resolve any given issue even before you actually submit a ticket. We guarantee a support ticket response time of maximum one hour, even in case it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with our company and you want to touch base with our help desk support team, you will be able to submit a support ticket directly from your Hepsia Control Panel instead of going through an entirely different help desk support platform as you’ll have to do with most web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket without hassle and to browse through older tickets using a smart search filter. Moreover, you will be able to take a look at the applicable knowledgebase articles that our system will offer you depending on the category that you choose for your new ticket. You can accomplish all of the abovementioned procedures without leaving your Hepsia Control Panel at any moment, which implies that in case you face any predicament or have a question, you can get in touch with our support engineers and fix the particular problem in no more than sixty minutes via one support platform.