There are several ways in which you can contact the web hosting company whose services you are using, but the one that you will invariably find no matter which company you select is a support ticket system. It is the least complicated communication channel for a number of reasons. If no technical support engineer is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. Plus, you can copy and paste extensive bits of info without having to worry about typographical mistakes, and if a given problem requires more time to be fixed or a number of replies must be exchanged, all the info will be in the exact same place, so each party can always see the comments added by the other one. The drawback of using tickets to contact your web hosting company is that they’re often separate from the web hosting platform, which means that if you need to provide info or to follow guidelines, you will have to use at least two different interfaces and this number might grow if you would like to manage a couple of domain names. Plus, lots of hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting come bundled with an integrated support ticket system, which is an essential part of our custom-built Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will enable you to manage everything related to the hosting service itself in the exact same place – payments, web files, emails, support tickets, etc., avoiding the necessity to go through different admin interfaces. If you have any pre-sales or technical questions or any problems, you can post a ticket with a couple of clicks of the mouse without having to sign out of your Control Panel. In the meantime, you may select a category and our system will offer you a variety of help articles, which will give you additional information and which may help you resolve any given issue even before you actually submit a ticket. We guarantee a support ticket response time of maximum one hour, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with our company and you want to touch base with our help desk support team, you will be able to submit a support ticket directly from your Hepsia Control Panel instead of going through an entirely different help desk support platform as you’ll have to do with most web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket without hassle and to browse through older tickets using a smart search filter. Moreover, you will be able to take a look at the applicable knowledgebase articles that our system will offer you depending on the category that you choose for your new ticket. You can accomplish all of the abovementioned procedures without leaving your Hepsia Control Panel at any moment, which implies that in case you face any predicament or have a question, you can get in touch with our support engineers and fix the particular problem in no more than sixty minutes via one support platform.