A live chat is one of the several methods of communication supplied by some web hosting suppliers as a part of their support services. Depending on the company, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is faster than a support ticket and it'll make it much less likely to misspell or misunderstand something compared to a telephone call with an agent. What's more, when the problem that you experience requires some time to be reviewed and taken care of, you are able to do something different meanwhile instead of just waiting, as you would have to do if you call. Also, you can employ a live chat support service absolutely free as long as you have world wide web accessibility even if your web hosting provider is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

Together with the telephone and ticket support, our company provides live chat support too. You'll be able to get in touch with us every single day, which includes holidays and weekends, and we can give you more information about the Linux shared website hosting that we offer if you are not a customer yet, or about common and billing questions when you already have an account. Although for solely technical matters you have to open a trouble ticket to the technical support, since such issues will require extra time to be taken care of, you may still contact us on our live chat for some technical info. For example, we're able to help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you a long time. Even when our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all of our potential and current clients. In case you're looking for a new website hosting account, you will be able to chat in real time to one of our agents and get more details about our semi-dedicated hosting packages so as to choose the right package for your websites. If you already have an account with us, we will be able to assist you timely with general, billing and first-level technicalmatters. Even though in certain cases you will need to open a support ticket as there are troubles that can't be resolved through a live chat, we will be able to assist you with numerous basic tasks, for example setting up an e-mail account in an e-mail client or forwarding one domain name to another. As a result, you'll receive quick support and you'll save plenty of time.