If you’ve ever got any enquiries related to your web hosting plan or you face a problem with your websites, you’ll need to touch base with the web hosting provider’s customer support team. It may not make any difference how promptly they’ll respond if you have an inquiry of a generic nature, but a problem such as a messed up software application update, for example, may result in your website becoming damaged or inaccessible online. And the longer you have to wait for the support team to assist you, the longer the site will be offline. In case you offer services or goods online, any downtime will affect your site in an undesirable way and you may lose current or potential clients. A lot of hosting providers, mainly resellers, reply to emails and support tickets within 24 hours, but in the electronic world that’s far too long, since visitors will scarcely ever come back to a site that’s not working properly over lengthy periods of time.

One-Hour Response Guarantee in Shared Website Hosting

Our Linux shared website hosting include a sixty-minute response guarantee, which means that no matter what inquiry or predicament you may have, we will always be there to lend a hand. As it is, it rarely takes more than 30 minutes to get a problem fixed or a question answered, and this is valid for both technical and sales matters. Our tech support team representatives will be at your disposal 24x7, even on weekends and public holidays, so you will obtain immediate help at all times. We realize precisely how expensive time can be, so by the time we answer your email or ticket, we will have enquired into the matter and, in case we haven’t resolved it, we’ll give you more details on what you have to do on your end, if the circumstances necessitate it. With our support services, you can rest assured that there will be somebody to lend you a helping hand instantly, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a ticket via your hosting Control Panel or send an email concerning your semi-dedicated server, you’ll have a reply within 60 minutes max. You can get in touch with us whenever you want with regard to general, technical or billing matters and given that we’re working night and day, you’ll invariably obtain support in no time. Depending on the particular question or issue, we’ll supply you with more details, resolve the complication if it’s been caused by something within our reach or advise you on how to proceed if you have to update a certain setting for an application that we don’t have access to. You can forget about waiting around for a whole day for each single response. In fact, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.