Phone Support in Shared Website Hosting
We believe that the option to talk with a live agent is very important, for that reason we have three support lines worldwide (UK, USA and Australia) and you have the option to get in touch with us on the phone for 14 hours a day. In case you consider buying one of our Linux shared website hosting, for instance, you have the option to phone us and find out more about our services prior to ordering so as to ensure that we do match all system requirements for your websites. After the purchase, you can get in touch with us about all the sales or billing troubles you may experience, or get any kind of general or basic technical information that you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical matters you can use our ticketing system, which will help you monitor the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we provide include live phone support for fourteen hours every day. In case you're unsure which package will be suitable for your sites, you want to find out more about a plan's specifications or you'd like to have any other type of info on our solutions, you're able to call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our customer support representatives will help you. In case you currently have an account, you can get in touch with us about general and sales issues, although we are usually able to assist with numerous technical issues as well. For entirely tech difficulties you'll have to use our in-built ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option in case the trouble requires more time to be taken care of or it has to be escalated to our system administrators.