24/7 Customer Support in Shared Website Hosting
The customer and technical support services for all our shared website hosting packages are twenty-four-seven, so you can forget all about waiting for a couple of days so as to get assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an email. In case you do have an account, you'll be able to open a support ticket on top of the other three options for contact. You're able to choose the best way to contact us based on where you are or the device you are using. We can assist you for more or less any hosting-related question that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in such a case the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 technical support services even on public holidays. All your web sites will be available constantly and so will we. With various contact options, you're able to select the easiest way to contact us and inquire about our services in case you do not have an account yet, or request assistance if you are already our customer. You can give us a call, start a chat with a live agent, send an e-mail or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with 1-hour reply time guarantee, though it hardly ever takes over 20 min to get assistance irrespective of the nature of the issue. With our customer and tech support services, we are there for you when you need us, not several days afterwards.
24/7 Customer Support in VPS Hosting
When you use our Linux VPS hosting, you will not need to wait for more than an hour in order to get support for any kind of situation that you may have with the server or the software which comes pre-installed with it. We guarantee this short response time for all support tickets that you open via your billing Control Panel or emails which you send to our tech support team. In addition, we have local telephone numbers in several countries worldwide plus a live chat service where we'll assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the different ways of communication, so regardless what your question or issue is, there is always somebody to help you right away. If you need assistance with third-party software, that you cannot deploy or which gives you troubles, you're able to take full advantage of the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
When you aquire a dedicated server through our company, you're able to contact us at any time using various channels and the max time that you'll have to wait for a response is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything related to the apps which are pre-installed on your server. To contact us about a technical matter, you will be able to open a support ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of common questions or you'd like to find out about our website hosting solutions before you order, you can also employ our live chat or you could call one of the local numbers that we have in various countries around the globe. When you need assistance with third-party software that you can't install or operate efficiently, you will be able to add the Managed Services upgrade to your package and our sysadmins will assist you.