A One–Hour Support Ticket Response Time Guarantee
All your help requests will be responded to within maximum sixty minutes after the ticket or email has been submitted. If your case requires further assistance from a server administrator, we will forward the ticket or the email to the person on duty, without delay then leave a note to let you know that more time will be required for finding the optimal solution. If you make use of our Admin Services package, any of the server management tasks included there will be completed whenever you wish.
A Top–Notch Customer Care Service
Should you need assistance using the Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server on your behalf, do not hesitate to reach our client support team anytime via the ticketing system. Additionally, if you need assistance administering your dedicated hosting server, you can order our Admin Services package, which includes OS updates every week, software installation and troubleshooting services, server monitoring and rebooting procedures, data backup hard disk drive space, etc.
A User–Friendly Help Area
Our Control Panel is preinstalled for every Linux dedicated servers hosting package. Among its functions is a rather useful integrated knowledge base that will walk you step by step on how to use it. Most educational articles in addition video versions which demonstrate all the actions that you can perform in a highly illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each Control Panel section.